Liam’s story

Liam Case studyLiam started the Galvin’s Chance Programme in October 2010. He was referred by London Probation having got in trouble with the law with a group of friends and having left school with few qualifications.

Liam completed two weeks’ pre employment hospitality focussed training and passed certificates in Food Hygiene, Welcome Host and Health & Safety. Liam attended and passed all courses, a fantastic achievement.

Liam has had a difficult background, had been in prison and was completing community service. He completed all training and was offered two weeks work experience at the Royal Automobile Club, a prestigious members club on Pall Mall, London. Liam was offered three days per week on a casual basis and having proved himself reliable and keen to learn, was then given full time employment in January 2011.

He currently works as a Lounge / Buffet Attendant and as well as being given greater responsibilities in this time, Liam has trained and supported new recruits at the Club since his employment. Liam also attended Westminster Kingsway College every Monday and completed a NVQ Level 2 Food & Drink Service.

Liam’s presentation and attitude is wonderful and he looks a completely different person from when he started training. His manager Aziz Zeroual, the Long Bar Manager, commented that Liam is an “amazing guy and provides excellent customer service”.

As well as completing his apprenticeship and finding ongoing, paid work, Liam has been a fantastic ambassador for the Galvin’s Chance programme, assisting with fundraising events and special occasions, engaging young people new to the programme and being pleased to share the reality of the opportunity and the challenges of the sector – ‘how it really is!’.